After sales cover

YOUR WARRANTY COVER EXPLAINED

SCS WS11 offer a 30 day initial warranty with 12 months as optional, you are covered by “The consumer rights act 2015” with all used vehicle purchases sold by the trade. In all cases where used in a business and therefore a business to business transaction strict 30 days applies.

Our pre-sale checks include minimum of 9 months MOT and workshop inspection along with road test and stolen-damage-finance checks.

The Consumer Rights Act 2015

The Consumer Rights Act came into force on 1 October 2015 and covers the purchase of goods, digital content and services including new and used cars from official dealers (it doesn't apply to private sales) as well as servicing, repairs and maintenance work.

Products must be:

Of satisfactory quality

Fit for purpose, and

As described

(For cars purchased before 1 October 2015 the Sale of Goods Act still applies.)

The dealer must have the right to sell the vehicle and is liable for faults with the vehicle – that mean it was not of satisfactory quality – that were present at the time it was sold even though they may only become apparent later on.

Satisfactory quality

Satisfactory quality means that the vehicle should be of a standard a reasonable person would expect, taking into account things like its age, value, history, mileage, make and description.

An old car with high mileage wouldn’t be expected to be as good as a younger car with low mileage

Each should still be roadworthy, reliable, and in a condition consistent with its age/price.

If a vehicle turns out not to be of satisfactory quality, the remedy will depend on the time that has passed and the nature of the fault – it's best to seek legal advice or visit http://www.adviceguide.org.uk.

Wear and tear

The dealer’s not liable for fair wear and tear, where the vehicle broke down or the fault emerged through normal use, nor are they liable if they drew your attention to the full extent of any fault or defect before you bought the car. 

Fit for purpose

You must be able to use the vehicle for the purposes that you would normally expect from a vehicle including any particular purpose that you tell the dealer about before you buy, or which the dealer has advertised or gleaned from your conversation – towing or short journey use for example.

Faults, repairs and refunds

Under the new act, if a fault renders the product not of satisfactory quality, not fit for purpose or not as described, then the buyer is entitled to reject it within the first 30 days.

Between 30 days and 6 months

If a fault comes to light after 30 days but before 6 months you’re entitled to a repair, replacement or refund.

It’s assumed in law that the fault was present at the time of purchase unless the seller can prove otherwise.

Unless you’ve agreed otherwise, the seller (dealer) has only one opportunity to repair (or replace) the faulty vehicle after which, if they fail to repair it, you’re entitled to a refund.

In the event of a refund following a failed attempt at repair during the first six months the seller may make a 'reasonable' adjustment to the amount refunded to take account of the use that you’ve had of the vehicle.

After 6 months

The burden is on you to prove that the product was faulty at the time of delivery if you want to pursue a claim for repair or replacement. 

We offer a warranty covering parts labour and VAT under our partnering banner of "Warranty Wise" covering your vehicle UK wide. All conditions and exclusions can be found in their literature on line or in our office. In the event additional warranty is not taken it is the purchasers responsibility to return the vehicle to our premises in order for us to inspect as part of our terms. In all cases of after sales we have the right to inspect your vehicle on site here at WS11 0BG. This will enable confirmation of our warranty obligation and based on this we can action a satisfactory repair.

It is our recommendation that any used car owner has third party recovery in place as with nearly all retailers we do not have this facility to hand. We do not operate a courtesy car facility. Please bare in mind you can occur post sale issues with any used motor vehicle, it's how the issue is resolved that matters to us. 

Cost for additional 12 months starts at £450.00 This facility is underwritten at time of collection. Storage outside of warranty schedule or after sales inspection is £80 per day in all circumstances.

All of the above will be available in writing on purchase completion for your information.